Job Description
Join our award-winning customer service team in the heart of San Antonio! We're seeking passionate Call Center Agents to deliver exceptional support experiences. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture focused on growth and recognition. No nights or weekends required!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Document interactions accurately in Salesforce
- Collaborate with team leads for continuous improvement
- Participate in quarterly training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficiency with Microsoft Office and CRM tools
- Type 40+ WPM with 95% accuracy
- Bilingual (English/Spanish) a major plus
- Reliable transportation to downtown San Antonio