Job Description
Join our award-winning customer experience team in Portland! We're seeking passionate Call Center Agents to deliver exceptional support to diverse clients. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown work environment. No cold calls—just meaningful interactions that make a difference. Apply today to start your rewarding career!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, CSAT)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM tools
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed