Job Description
Join Madison's premier customer service team as a Direct Hire Call Center Agent! We're seeking passionate professionals to deliver exceptional experiences for our diverse client base. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive, modern environment. No weekends or holidays!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries and complaints efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, CSAT)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- 1+ years customer service/call center experience
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced environments
- Proficiency with Windows and CRM software
- Positive attitude and problem-solving mindset