Job Description
Join Pittsburgh Connect Solutions as a Customer Service Representative and become the voice of our brand! We're seeking dynamic individuals to deliver exceptional customer experiences through inbound/outbound calls. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in the heart of downtown Pittsburgh. Apply today to start your career in customer service!
Responsibilities
- Handle 50-70 daily customer calls across various channels (phone, email, chat)
- Resolve inquiries regarding products, services, and billing with first-contact resolution
- Document interactions accurately in Salesforce CRM system
- Upsell products/services during customer interactions
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in weekly training sessions and quality assurance reviews
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities with empathy-driven approach
- Typing speed of 35+ WPM
- Availability for flexible shifts (evenings/weekends as needed)