Job Description
Join TechSolve Inc. as a Customer Support Trainee in Indianapolis, IN and enjoy the flexibility of part-time hours while building a rewarding career in customer service. We're seeking motivated individuals who thrive in dynamic environments and want to make a real difference.
Why Choose Us? Our trainees receive paid hands-on training, flexible scheduling options, and clear pathways to advancement. Enjoy competitive pay, comprehensive benefits, and a culture that values work-life balance.
Perfect for students, parents, or professionals seeking flexible work arrangements. Apply today and start your journey with a company that invests in your growth!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve product inquiries, technical issues, and order processing concerns
- Document all interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex cases
- Continuously expand product knowledge through training modules
- Maintain performance metrics including response time and CSAT scores
- Participate in weekly team meetings and improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with MS Office suite
- Ability to work independently and in team settings
- Flexible availability including evenings/weekends
- Customer service experience or technical aptitude
- Positive attitude and willingness to learn