Job Description
Join our award-winning customer support team in Baton Rouge and become the voice of excellence! At Customer Connect Solutions, we empower agents to deliver exceptional experiences while building rewarding careers. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture focused on growth and recognition. Apply today to join Louisiana's top-rated call center!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with specialists for complex case escalation
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Windows OS and CRM software
- Ability to multitask in fast-paced environment
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset