Job Description
Join our award-winning customer experience team in Raleigh, NC! At Apex Customer Solutions, we're revolutionizing how businesses connect with their customers through innovative technology and exceptional service. As a Full-Time Call Center Agent, you'll be the voice of our Fortune 500 clients, delivering personalized support that drives loyalty and growth. We offer comprehensive training, career advancement opportunities, and a vibrant team culture that celebrates your success.
Why Choose Apex?
- Competitive salary with performance-based bonuses
- Comprehensive health, dental, and vision benefits
- Tuition reimbursement and professional development
- Modern, tech-equipped workspace in downtown Raleigh
- Regular team-building events and recognition programs
Responsibilities
- Handle 60-80 inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries regarding billing, technical support, and product information
- Document interactions accurately in CRM systems with 98%+ data integrity
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
- Collaborate with technical teams to resolve complex escalations
- Participate in continuous improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Type 35+ WPM with strong computer navigation
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Positive attitude with resilience under pressure