Job Description
Join our award-winning customer service team in Milwaukee and start your career today! We're seeking passionate individuals to deliver exceptional experiences for our Fortune 500 clients. Enjoy a supportive environment with comprehensive training, flexible scheduling options, and clear advancement pathways. Immediate openings available – no experience necessary!
Our Milwaukee headquarters offers modern amenities, free parking, and a vibrant downtown location. We provide industry-leading benefits including health insurance, 401(k) matching, and generous paid time off. Apply now and begin your journey with us within 48 hours!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Maintain professional knowledge of products/services
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with 95% accuracy
- Proficient in Microsoft Office Suite
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset
- Ability to work in fast-paced environment