Job Description
Launch your career in customer support with our comprehensive paid training program! LexTech Solutions is seeking motivated individuals in Lexington, KY to join our dynamic team as Customer Support Trainees. No prior experience required – we provide all necessary training to help you succeed in a fast-paced tech environment. Enjoy competitive pay, growth opportunities, and a supportive team culture. Perfect for recent graduates or career changers looking to build transferable skills in communication, problem-solving, and technology.
Responsibilities
- Complete comprehensive paid training on company products, tools, and support protocols
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Document cases accurately in CRM systems while maintaining data quality
- Collaborate with senior agents to resolve complex issues
- Identify trends in customer feedback to improve service quality
- Adhere to SLA metrics and performance targets
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong written and verbal communication skills
- Basic computer proficiency and internet navigation
- Ability to learn new technologies quickly
- Customer-focused mindset with problem-solving aptitude
- Reliable attendance and punctuality
- Positive attitude and willingness to work in a team
- Must pass background check and drug screening