Job Description
Ready to launch your customer service career in Omaha, NE? Join our award-winning team as a Customer Support Trainee and start TOMORROW! No prior experience required – we provide comprehensive paid training to transform you into a support superstar.
Omaha Connect Solutions is seeking energetic, tech-savvy individuals to deliver exceptional service to our Fortune 500 clients. Enjoy competitive pay, health benefits, and clear career advancement in Omaha's fastest-growing tech hub.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Master our proprietary CRM and ticketing systems during paid training
- Document interactions accurately in our knowledge base
- Collaborate with senior agents to resolve complex escalations
- Identify trends to improve customer experience workflows
- Maintain 95%+ customer satisfaction score targets
- Participate in monthly skill development workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and typing skills (35+ WPM)
- Exceptional verbal communication and active listening
- Problem-solving mindset with attention to detail
- Ability to work rotating shifts (including weekends)
- Positive attitude and willingness to learn
- Omaha local or immediate relocation capability
- Passion for helping others and technology