Job Description
Launch your career in customer excellence with Orlando Tech Solutions! We're seeking passionate Customer Support Trainees to join our dynamic team in Orlando, FL. Enjoy a comprehensive training program, competitive compensation, and a $2,500 sign-on bonus to kickstart your journey. As a trainee, you'll gain hands-on experience with cutting-edge technology while developing skills in problem-solving, communication, and client relationship management. We offer a collaborative environment with growth opportunities into specialized technical support, team leadership, and beyond. Join us to make a real impact while advancing your career in one of America's most vibrant tech hubs!
Responsibilities
- Master product knowledge and support protocols through our structured training program
- Deliver exceptional customer service via phone, email, and chat channels
- Troubleshoot technical issues and provide clear, step-by-step solutions
- Document interactions accurately in our CRM system for continuous improvement
- Collaborate with senior team members to resolve complex escalations
- Contribute to knowledge base articles and training materials
- Participate in monthly skill-building workshops and certification programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic proficiency with Microsoft Office and CRM platforms
- Strong verbal and written communication skills
- Ability to remain calm and professional under pressure
- Detail-oriented with excellent problem-solving abilities
- Passion for helping others and continuous learning
- Available to work flexible shifts including weekends
- Valid Florida driver's license (for occasional client site visits)