Job Description
Are you looking to launch a rewarding career in customer service? Apex Support Solutions is urgently hiring Customer Support Trainees in Saint Paul, MN. We are looking for passionate, empathetic individuals who are eager to learn and grow within a dynamic team environment.
As a Customer Support Trainee, you will undergo a structured training program designed to equip you with the skills necessary to become a top-tier support representative. We offer a supportive culture, mentorship opportunities, and a clear pathway for advancement.
Why Apply?
- Competitive hourly starting rate ($18.00 - $22.00)
- Comprehensive on-the-job training and mentorship
- Health, dental, and vision insurance available
- Flexible scheduling options to work around your life
- Opportunity for rapid career advancement into Senior Support roles
Responsibilities
- Assist customers via phone, email, and live chat by answering inquiries and resolving issues efficiently.
- Learn and utilize CRM software to track customer interactions and maintain detailed records.
- Follow up with customers to ensure their concerns have been fully resolved and satisfaction is met.
- Identify and escalate complex issues to senior support staff when necessary.
- Contribute to team goals by maintaining a high standard of service quality and adherence to protocols.
- Participate in weekly training sessions to enhance product knowledge and soft skills.
Qualifications
- High school diploma or GED equivalent.
- Excellent verbal and written communication skills with a friendly and professional demeanor.
- Strong problem-solving abilities and a customer-first mindset.
- Basic computer proficiency and typing speed (40+ WPM).
- Ability to work independently as well as part of a collaborative team.
- Willingness to learn new technologies and adapt to changing processes.
- Reliable internet connection and a dedicated workspace (if hybrid role).