Job Description
Launch your career in customer service with our comprehensive paid training program in Colorado Springs! TechSolutions Pro is seeking motivated individuals to join our award-winning support team. No experience required – we provide all necessary training to transform you into a customer service expert.
What You'll Gain:
- Full paid training covering technical troubleshooting, communication skills, and CRM systems
- Industry-recognized certification upon completion
- Clear career advancement path to senior support roles
- Competitive hourly wage with performance bonuses
- Comprehensive benefits package including health insurance and 401k
Our state-of-the-art training facility in Colorado Springs combines interactive workshops with hands-on mentorship from industry veterans. Join us to build a stable, rewarding career in one of Colorado's fastest-growing tech hubs!
Responsibilities
- Complete comprehensive 8-week paid training program covering technical systems and soft skills
- Provide exceptional customer support via phone, email, and chat channels
- Document customer interactions and troubleshoot technical issues
- Collaborate with senior team members to resolve complex cases
- Adhere to SLA standards and maintain high customer satisfaction scores
- Continuously update knowledge through ongoing training modules
- Participate in team huddles and improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and problem-solving abilities
- Basic computer proficiency with willingness to learn technical systems
- Customer service mindset with empathy and patience
- Ability to multitask in fast-paced environment
- Must pass background check and pre-employment assessment
- Colorado residency required (no relocation assistance provided)
- Must be available for full-time training schedule (9am-5pm M-F)