Job Description
Launch Your Career in Customer Service with Paid Training!
Apex Support Solutions is currently hiring Customer Support Trainees in Portland, OR. We are looking for motivated individuals who are eager to learn and grow. We provide a comprehensive, paid training program that equips you with the skills needed to excel in a fast-paced support environment.
This is a fantastic opportunity for career changers or recent graduates to enter the tech industry without prior experience. Upon successfully completing your training, you will be eligible for a full-time position with competitive benefits and growth potential.
Responsibilities
- Assist customers via phone, email, and live chat regarding products and services.
- Complete structured training modules on company products, policies, and CRM systems.
- Document all customer interactions and issues accurately in the support database.
- Research solutions for customer inquiries and troubleshoot basic technical problems.
- Collaborate with senior support mentors to refine communication and problem-solving skills.
- Maintain a high level of professionalism and empathy in every customer interaction.
Qualifications
- High school diploma or GED required.
- Strong verbal and written communication skills.
- Basic computer literacy and typing speed of 40+ WPM.
- Ability to work well in a team environment and adapt to changing priorities.
- Eager to learn new systems and processes quickly.
- Must be authorized to work in the United States.