Job Description
Are you ready to launch a successful career in customer service? Apex Support Solutions is currently hiring a Customer Support Trainee in Tulsa, OK. We are looking for motivated individuals who are eager to learn and grow.
As a Trainee, you will receive extensive training to master the art of client support. This is the perfect opportunity for recent graduates or anyone looking to switch careers without needing prior technical experience. Join a supportive team where your development is our priority.
What We Offer:
- Paid training program
- Competitive salary
- Growth opportunities into Senior Support roles
As a Trainee, you will receive extensive training to master the art of client support. This is the perfect opportunity for recent graduates or anyone looking to switch careers without needing prior technical experience. Join a supportive team where your development is our priority.
What We Offer:
- Paid training program
- Competitive salary
- Growth opportunities into Senior Support roles
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a professional and empathetic approach.
- Learn and utilize internal CRM systems to track customer interactions and ticket status.
- Assist customers in resolving technical issues and navigating our product features.
- Collaborate with the senior support team to solve complex problems and improve processes.
- Document all customer interactions accurately in our database.
- Identify and escalate critical issues to management when necessary.
- Build rapport with customers to ensure high satisfaction and retention rates.
Qualifications
- High School Diploma or GED required.
- Basic computer proficiency and typing skills (35+ WPM).
- Strong verbal and written communication skills.
- Reliable high-speed internet connection and a quiet workspace.
- A positive attitude and a strong willingness to learn.
- Ability to work full-time hours, including potential weekends or evenings.