Job Description
Are you ready to kickstart a successful career in Customer Service? Horizon Customer Care is seeking ambitious individuals to join our team as Customer Support Trainees. We are a dynamic organization that believes in nurturing talent, and we are looking for motivated people with a positive attitude—no prior experience is required.
As a Trainee, you will receive extensive, hands-on training to master our products and service protocols. You will work directly with our experienced mentors to develop the skills necessary to handle client inquiries professionally and efficiently. This is the perfect opportunity for recent graduates or career changers to enter the corporate world.
Why Apply?
- Comprehensive paid training program.
- Clear path to advancement within the company.
- Supportive and inclusive team culture.
- Competitive hourly pay and benefits package.
Take the first step towards your future today by applying for this exciting role in Portland, OR.
Responsibilities
- Engage with customers through phone, email, and live chat to resolve inquiries and issues.
- Utilize our CRM software to document customer interactions and update account records accurately.
- Learn and demonstrate proficiency in our internal support tools and product knowledge base.
- Collaborate with senior support agents to troubleshoot complex customer scenarios.
- Provide feedback on common customer pain points to help improve service quality.
- Meet daily and weekly performance metrics regarding response times and customer satisfaction.
Qualifications
- No prior customer support experience required; we train you from the ground up.
- High school diploma or GED is required.
- Strong verbal and written communication skills with a professional tone.
- Basic computer literacy and ability to navigate multiple computer windows simultaneously.
- Reliable internet connection and a quiet workspace (remote/hybrid friendly).
- High level of patience, empathy, and problem-solving abilities.
- Ability to work a flexible schedule, including weekends or evenings if needed.