Job Description
Launch your career in customer service with NexGen Solutions! We're seeking passionate individuals for our Customer Support Trainee program in Buffalo, NY. No prior experience required – we provide comprehensive training to transform you into a customer service expert. Join a dynamic team dedicated to innovation and growth, with opportunities for rapid advancement. Enjoy competitive pay, benefits, and a supportive work environment in Buffalo's thriving tech sector.
Responsibilities
- Master product knowledge and support protocols through our structured training program
- Handle customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex issues
- Contribute to process improvement initiatives
- Meet performance metrics for response time and customer satisfaction
Qualifications
- High school diploma or equivalent (college students welcome)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency and typing skills
- Positive attitude and eagerness to learn
- Ability to work flexible hours including evenings/weekends
- Valid authorization to work in the United States