Job Description
Are you a natural problem solver with a passion for helping others? NorthStar Support Solutions is looking for a motivated Customer Support Trainee to join our dynamic team in Anchorage, Alaska. This is an excellent opportunity for recent graduates or those seeking to transition into a stable, rewarding career in customer service.
As a Customer Support Trainee, you will undergo a comprehensive training program designed to equip you with the skills needed to excel in our fast-paced environment. We pride ourselves on our company culture, offering mentorship and a clear path for career advancement. If you are eager to learn and grow, we want to hear from you.
Why Join Us?
- Competitive hourly wage and performance bonuses.
- Comprehensive on-the-job training and mentorship.
- Health, dental, and vision insurance.
- Retirement savings plan with company match.
Don't miss this chance to kickstart your career in customer support. Apply today and become part of the NorthStar family!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Learn and utilize internal CRM software to track customer interactions and manage support tickets.
- Collaborate with senior support agents to understand product features and troubleshoot complex issues.
- Document customer feedback and log technical issues into the appropriate support systems.
- Assist in maintaining a high customer satisfaction score through empathetic and effective communication.
- Participate in ongoing training sessions to improve product knowledge and service skills.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities with a patient and empathetic demeanor.
- Basic computer proficiency and typing speed of at least 40 WPM.
- Ability to work flexible hours, including evenings and weekends if required.
- Willingness to learn new software and adapt to changing processes.