Job Description
We are seeking ambitious and empathetic individuals to join our team as a Customer Support Trainee in Toledo, Ohio. This is a fantastic opportunity for recent graduates or career changers looking to start a rewarding career in customer service with a leading provider.
As a Trainee, you will not just be answering phones; you will be immersed in a comprehensive curriculum designed to build your expertise in client relations, problem-solving, and technical support. Our mentors are dedicated to your success, ensuring you gain the confidence and skills needed to excel in a high-growth environment.
Why You Will Love This Role:
- Zero Experience Required: We provide all the training you need to succeed.
- Career Growth: A clear path to Senior Support Specialist and Management roles.
- Modern Environment: Work in a collaborative, tech-forward office.
Don't miss your chance to launch your career with us. Apply today!
Responsibilities
- Assist customers via phone, email, and chat with product inquiries and troubleshooting.
- Learn and utilize our Customer Relationship Management (CRM) software to track interactions.
- Document customer feedback and interactions accurately in our internal systems.
- Collaborate with the training team to master product knowledge and service protocols.
- Resolve basic technical issues and escalate complex problems to senior staff.
- Maintain a positive, professional demeanor during high-volume periods.
- Identify and communicate product improvement opportunities to the product team.
Qualifications
- High school diploma or GED required; Bachelor’s degree preferred.
- Strong verbal communication skills with a friendly and professional tone.
- Ability to type at least 35 WPM and navigate computer applications efficiently.
- Excellent active listening and problem-solving abilities.
- Must be available to work a full-time schedule, including evenings and weekends.
- Reliable transportation and access to a stable internet connection.