Job Description
Join our award-winning customer support team at Coastal Solutions Group and kickstart your career in Virginia Beach's thriving tech sector! We're seeking motivated individuals for our immediate hire Customer Support Trainee program. No prior experience required—just a passion for helping others and a drive to succeed. You'll receive comprehensive training on our cutting-edge systems while working in a dynamic, supportive environment. Enjoy competitive pay, benefits, and growth opportunities within a company recognized as Virginia's Top Workplace.
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Master company products/services through structured training
- Document interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex issues
- Meet daily performance metrics for response times and resolution rates
- Contribute to continuous improvement of support processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills and empathy
- Ability to learn technical systems quickly
- Basic computer proficiency with MS Office
- Must be available for immediate start
- Positive attitude with problem-solving mindset
- Attention to detail and accuracy