Job Description
Launch your career in customer service with our comprehensive paid training program at Orlando Tech Solutions! We're seeking motivated individuals to join our dynamic support team and receive hands-on training in industry-leading tools and techniques. No prior experience required – we'll equip you with everything needed to succeed in high-growth tech customer support roles. Enjoy competitive pay, full benefits, and clear career advancement paths in Orlando's thriving tech hub.
Responsibilities
- Master product knowledge through immersive paid training modules
- Provide exceptional customer support via phone, chat, and email
- Document customer interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex issues
- Meet performance metrics for response times and resolution rates
- Identify opportunities to improve customer experience workflows
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving abilities
- Comfortable learning new technology quickly
- Ability to multitask in fast-paced environments
- Customer service mindset with patience and empathy
- Basic computer proficiency with MS Office suite
- Valid Florida driver's license (for occasional client visits)
- Willingness to work flexible hours including weekends