Job Description
Join our award-winning customer experience team in Raleigh, NC as a Call Center Agent! At Apex Solutions Inc., we pride ourselves on delivering exceptional service to Fortune 500 clients. We're seeking dynamic professionals who thrive in fast-paced environments and are passionate about problem-solving. Enjoy comprehensive training, career advancement opportunities, and a supportive team culture in our modern downtown office. Benefits include health insurance, 401(k) matching, and paid time off. Apply today to become part of our innovative team!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- US work authorization and clear background check