Job Description
Join our award-winning customer service team in Buffalo, NY! We're seeking motivated individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment. No weekend or holiday shifts! Apply now to start your career with a company that values growth and work-life balance.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM software and knowledge bases
- Document interactions accurately in real-time systems
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team leads to improve service processes
- Participate in ongoing training for product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong communication and active listening skills
- Proficient with Windows OS and basic software tools
- Ability to type 35+ WPM with high accuracy
- Reliable transportation to downtown Buffalo location
- Flexible schedule availability (evenings/weekends as needed)