Job Description
Join our award-winning customer support team in Omaha as a full-time Trainee! We're seeking passionate individuals eager to build a career in customer service through our immersive training program. As part of our growth-oriented culture, you'll receive hands-on mentorship, industry certifications, and a clear path to advancement. Enjoy competitive benefits including health insurance, paid time off, and professional development stipends. Perfect for recent graduates or career changers looking to enter the thriving tech support sector.
Omaha Tech Solutions is a leader in cloud services with a 98% employee retention rate. Our state-of-the-art downtown facility offers flexible workspaces, wellness programs, and regular team-building events. We pride ourselves on fostering an inclusive environment where your ideas are valued. If you're a problem-solver with excellent communication skills and a desire to grow, this is your opportunity to launch a rewarding career in customer support.
Responsibilities
- Complete comprehensive 8-week training program covering product knowledge, troubleshooting protocols, and CRM systems
- Provide tier-1 support via phone, email, and chat for enterprise clients across multiple industries
- Document all customer interactions using Salesforce while maintaining 99% data accuracy
- Collaborate with senior agents to resolve escalated issues and develop solution documentation
- Participate in daily huddles to share best practices and identify process improvements
- Meet key performance metrics including first-contact resolution and customer satisfaction scores
- Contribute to knowledge base articles and training materials for future cohorts
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Exceptional verbal/written communication skills with neutral American English proficiency
- Strong problem-solving abilities and logical thinking approach
- Proficiency in Microsoft Office Suite and willingness to learn proprietary software
- Ability to work rotating shifts including evenings and weekends (1-2 days/week)
- Customer service experience or technical aptitude demonstrated through volunteer/internship work
- High school GPA of 3.0+ or relevant internship certificate
- Must pass pre-employment background check and drug screen