Job Description
Are you a people person looking to launch a rewarding career in Customer Support?
Apex Support Solutions is urgently hiring Customer Support Trainees in Houston, TX. We provide a comprehensive, paid training program designed to turn you into a top-tier support professional.
In this role, you will work closely with our mentorship team to master the art of client communication, issue resolution, and technical support.
Apex Support Solutions is urgently hiring Customer Support Trainees in Houston, TX. We provide a comprehensive, paid training program designed to turn you into a top-tier support professional.
In this role, you will work closely with our mentorship team to master the art of client communication, issue resolution, and technical support.
Responsibilities
- Interact with customers via phone, email, and live chat to resolve inquiries.
- Learn and utilize our CRM software to track customer interactions.
- Identify and troubleshoot common technical issues under supervision.
- Document customer feedback and issues in the internal database.
- Collaborate with senior team members to develop problem-solving strategies.
- Participate in daily training sessions and role-playing exercises.
Qualifications
- High school diploma or GED required.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Basic computer literacy and typing proficiency.
- A positive attitude and willingness to learn new technologies.
- Reliable transportation (if required for on-site work).