Job Description
Launch Your Career with Apex Support Services
We are looking for a motivated Customer Support Trainee to join our dynamic team in Miami, FL. In this role, you will receive comprehensive, paid training to become a key player in our customer success department. We offer a modern, flexible work environment where your growth is our priority.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Professional Growth: Clear career path from Trainee to Senior Specialist.
- Supportive Culture: Work with a team that values your contributions.
Job Overview
As a Customer Support Trainee, you will learn to assist our clients with inquiries, troubleshoot issues, and provide exceptional service. This is an entry-level position designed for individuals ready to learn the ropes of professional customer support in a fast-paced environment.
Responsibilities
- Learn and utilize internal CRM software to manage customer records.
- Assist customers via phone, email, and live chat with a focus on speed and accuracy.
- Document all customer interactions and resolutions in the ticketing system.
- Identify customer needs and provide accurate information or escalate complex issues.
- Participate in daily training sessions and role-playing exercises.
- Maintain a professional and positive demeanor in all communications.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends.
- Strong problem-solving abilities and a proactive attitude.
- Basic computer literacy and typing speed of 35+ WPM.