Job Description
Join Baltimore Tech Solutions as a Customer Support Trainee and launch your career in tech with flexible hours! We're seeking passionate individuals to provide exceptional support to our growing client base. Enjoy work-life balance with our adaptable scheduling options while receiving comprehensive training in cloud solutions and digital tools. This role is perfect for students, career changers, or anyone seeking flexibility without sacrificing professional growth.
Our supportive team environment offers mentorship programs and clear advancement paths. You'll gain hands-on experience troubleshooting software issues, resolving client inquiries, and mastering customer service best practices. If you're detail-oriented, tech-savvy, and thrive in dynamic settings, this is your opportunity to grow with an industry leader.
Responsibilities
- Provide responsive customer support via phone, email, and chat channels
- Diagnose and resolve technical issues for cloud-based software solutions
- Document customer interactions and maintain detailed case records
- Collaborate with senior agents to escalate complex problems
- Contribute to knowledge base articles and process improvements
- Adhere to SLA targets and quality assurance standards
- Participate in bi-weekly training sessions and skill development workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Basic proficiency with Microsoft Office and troubleshooting tools
- Excellent written and verbal communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and critical thinking abilities
- Comfortable working with flexible schedules (evenings/weekends)
- Customer service experience or relevant coursework (preferred)
- Must pass technical aptitude assessment during interview process