Job Description
Join our award-winning customer support team as a Trainee! We provide all necessary equipment including laptop, headset, and software – no personal tech required. This 6-month paid training program transforms motivated individuals into certified customer support specialists through hands-on mentorship and structured learning. Enjoy competitive benefits, remote work flexibility post-training, and clear career progression paths. Our modern Jersey City office offers collaborative spaces and free parking.
Responsibilities
- Master company products and support systems using provided equipment
- Resolve customer inquiries via phone, chat, and email under supervision
- Document interactions using CRM tools (laptop provided)
- Participate in daily training sessions and skill-building workshops
- Meet performance metrics for response time and resolution accuracy
- Collaborate with senior agents to escalate complex issues
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent required
- Basic computer literacy (typing, internet navigation)
- Exceptional communication and active listening skills
- Problem-solving mindset and patience with diverse customers
- Ability to work independently during remote training phases
- Reliable internet access (equipment provided for work tools)
- Availability for weekday training (9AM-5PM ET)
- No prior experience necessary – training provided