Job Description
Join our dynamic team as a Customer Support Trainee and kickstart your career in tech! We're seeking passionate individuals to provide exceptional service to our growing client base. No experience necessary—just your dedication and eagerness to learn. Enjoy comprehensive training, competitive benefits, and a vibrant work culture in the heart of Portland.
Why Join Us?
- Start tomorrow with our accelerated onboarding program
- Receive industry-leading training in customer engagement tools
- Competitive hourly pay with performance-based incentives
- Clear career advancement path into senior support roles
- Collaborative environment with mentorship opportunities
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities during customer interactions
- Adhere to company protocols and service level agreements
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Excellent communication skills (written & verbal)
- Strong problem-solving abilities with a customer-first mindset
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office suite
- Previous customer service experience preferred but not required
- Must be available for flexible scheduling including weekends