Job Description
Launch your career in customer excellence with Orlando Tech Solutions! We're seeking passionate Customer Support Trainees to join our dynamic Orlando team. This entry-level role offers comprehensive training, career growth opportunities, and a competitive $2,500 sign-on bonus for qualified candidates. You'll become the voice of our brand, resolving technical inquiries and delivering exceptional service to our global clientele.
Our 8-week paid training program equips you with industry-leading tools and methodologies. Upon completion, you'll transition into a full-time role with performance-based incentives and clear advancement paths toward senior support positions. Enjoy our modern downtown Orlando office with flexible scheduling, wellness programs, and team-building events.
Responsibilities
- Master product knowledge and troubleshooting procedures through immersive training modules
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems and identify improvement opportunities
- Collaborate with senior agents to resolve complex technical escalations
- Contribute to knowledge base articles and process optimization initiatives
- Maintain customer satisfaction metrics above 95% resolution rate
- Participate in weekly skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or technical support experience
- Proficiency with Microsoft Office and ability to learn new software quickly
- Strong problem-solving skills with attention to detail
- Excellent verbal/written communication in English
- Ability to work flexible shifts including evenings/weekends
- Passion for technology and helping others
- Valid US work authorization