Job Description
Join TechCorp Global's elite customer support team and kickstart your career in tech! Our comprehensive training program equips you with industry-leading skills to resolve complex issues and deliver exceptional experiences. Work in our state-of-the-art Dallas facility with mentorship from senior specialists, competitive benefits, and clear growth pathways to senior roles. Perfect for recent graduates or career changers passionate about technology and helping others.
Responsibilities
- Master product knowledge through immersive training modules
- Resolve customer inquiries via phone, email, and chat channels
- Document cases accurately in CRM systems while meeting SLAs
- Collaborate with technical teams to resolve escalated issues
- Identify process improvement opportunities
- Participate in weekly skill development workshops
- Support new product launches during peak periods
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and typing proficiency (40+ WPM)
- Strong verbal/written communication skills
- Customer service mindset with empathy and patience
- Ability to work rotating shifts including weekends
- Problem-solving aptitude with attention to detail
- Valid Texas driver's license (for occasional off-site training)
- Pass background check and drug screening