Job Description
Join our award-winning customer support team at TechConnect Solutions! We're seeking passionate individuals to kickstart their careers in tech support through our comprehensive training program. Located in the heart of San Jose's innovation hub, you'll gain hands-on experience with cutting-edge products while developing critical communication and problem-solving skills. Our 90-day structured training includes mentorship, shadowing senior agents, and certification opportunities. Enjoy competitive benefits, career advancement pathways, and a collaborative work environment where your growth is our priority.
Responsibilities
- Master product knowledge through immersive training modules
- Resolve customer inquiries via phone, email, and chat channels
- Document support cases in CRM systems with precision
- Collaborate with cross-functional teams on complex issues
- Meet performance metrics for response time and resolution rate
- Identify process improvements during training period
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and typing proficiency (40+ WPM)
- Exceptional communication and active listening skills
- Ability to learn technical concepts quickly
- Customer-first mindset with empathy and patience
- Availability for flexible training schedules
- No prior experience required – passion for service essential