Job Description
Join our award-winning team as a Call Center Agent in Philadelphia and unlock your career potential with an exclusive $1,500 sign-on bonus! We're seeking passionate communicators to deliver exceptional customer experiences while enjoying competitive compensation and comprehensive benefits.
What We Offer:
- Immediate $1,500 sign-on bonus (paid after 90 days)
- Hourly rate: $18.00-$24.00 + performance incentives
- Comprehensive health/dental/vision insurance
- Tuition reimbursement program
- 401(k) with 6% match
- Paid training and career advancement path
Responsibilities
- Handle inbound/outbound calls with exceptional professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed KPIs including CSAT scores, AHT, and FCR
- Collaborate with team members to resolve complex escalations
- Participate in continuous improvement initiatives
- Maintain strict compliance with privacy regulations
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Proven ability to thrive in fast-paced, metrics-driven settings
- Strong typing skills (40+ WPM) and tech proficiency
- Exceptional communication and active listening abilities
- Flexibility to work evenings/weekends as needed
- Passionate about delivering outstanding service experiences