Job Description
Join our award-winning customer experience team at Global Solutions Group! We're seeking dynamic Senior Call Center Agents to represent Fortune 500 brands in Jacksonville, FL. Enjoy a modern workspace, comprehensive benefits, and career advancement opportunities in a fast-paced environment.
Responsibilities
- Handle inbound/outbound calls with exceptional professionalism
- Resolve complex customer inquiries across multiple product lines
- Document interactions accurately in CRM systems
- Collaborate with technical support teams for escalated issues
- Maintain 95%+ customer satisfaction metrics
- Participate in quarterly product knowledge training
Qualifications
- 2+ years call center experience
- Proficient with Zendesk/Salesforce CRM platforms
- Excellent verbal communication skills
- Ability to multitask in high-pressure situations
- High school diploma or equivalent
- Flexible availability including evenings/weekends