Job Description
Join Kansas City's fastest-growing customer service team! ConnectKC Solutions is seeking motivated individuals with no prior experience to launch rewarding careers in our state-of-the-art call center. We provide comprehensive paid training, career advancement opportunities, and a supportive team environment. Enjoy competitive pay, flexible scheduling options, and comprehensive benefits including health insurance and retirement plans. Our Kansas City headquarters features modern amenities and a culture focused on employee growth and success.
Responsibilities
- Handle inbound and outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Meet and exceed daily performance metrics for call volume and resolution rates
- Collaborate with team members to improve customer experience
- Participate in ongoing training to enhance product knowledge and communication skills
Qualifications
- No prior experience required - we train all new hires!
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 25+ words per minute
- Reliable internet connection for remote work options
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings and weekends