Job Description
Are you passionate about solving problems and making a difference? Apex Customer Experience Group is seeking a motivated Customer Support Trainee to join our thriving team in Omaha, Nebraska. As a trainee, you will embark on a structured career path designed to accelerate your professional growth within the tech industry. We provide comprehensive training, mentorship from industry veterans, and a clear roadmap to leadership roles.
Why Join Us?
• Career Acceleration: A clear trajectory from Trainee to Senior Support Specialist and Team Lead.
• Comprehensive Training: Paid training programs to master product knowledge and soft skills.
• Modern Environment: Work in a collaborative, tech-forward office space in the heart of Omaha.
Responsibilities
- Assist customers with inquiries via phone, email, and chat with empathy and professionalism.
- Participate in structured training modules to master product knowledge and support protocols.
- Document detailed case notes and resolutions in our CRM system accurately and efficiently.
- Collaborate with senior support agents to troubleshoot complex technical issues.
- Identify trends in customer feedback and communicate them to the product team.
- Adhere to quality assurance standards and company service level agreements (SLAs).
Qualifications
- High school diploma or equivalent required; Bachelor’s degree preferred.
- Strong verbal and written communication skills with a focus on clarity.
- Ability to multitask and remain composed under pressure in a fast-paced environment.
- Basic computer proficiency (Microsoft Office Suite and CRM software).
- A willingness to learn and adapt to new technologies and processes quickly.
- Valid driver’s license and reliable transportation (for occasional on-site meetings).