Job Description
Join our award-winning customer service team in Atlanta! We're urgently seeking motivated Call Center Agents to deliver exceptional support experiences. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in the heart of Atlanta's business district. Perfect for career growth with advancement opportunities to team lead and supervisor roles.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional communication and active listening skills
- Proficient with CRM software and MS Office Suite
- Type 35+ WPM with strong computer navigation
- Ability to work flexible shifts (evenings/weekends)
- Resilience under pressure and conflict resolution skills
- Authorized to work in the United States