Job Description
Join our award-winning customer experience team at Innovate Solutions Group! We're seeking passionate individuals to kickstart their careers in our comprehensive Customer Support Trainee program. Located in the heart of Wichita, Kansas, you'll receive hands-on training in cutting-edge CRM systems, conflict resolution, and technical troubleshooting. Our 12-week paid training curriculum includes mentorship from industry experts, performance-based incentives, and a clear path to advancement into senior support roles. Enjoy competitive benefits including health insurance, 401(k) matching, and flexible scheduling. We foster a culture of growth where your voice matters—apply today and transform your potential into a thriving career!
Responsibilities
- Master company products/services through immersive training modules
- Resolve customer inquiries via phone, email, and live chat with 95%+ satisfaction
- Document cases accurately in Salesforce CRM while maintaining SLA compliance
- Collaborate with technical teams to resolve complex escalations
- Identify process improvement opportunities and contribute to team knowledge base
- Participate in weekly coaching sessions and skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written and verbal communication skills
- Basic computer proficiency with MS Office Suite
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including weekends
- Customer service experience (internships or volunteer work accepted)
- Valid driver's license and reliable transportation