Job Description
Join our award-winning support team at Apex Solutions Group and launch your customer service career! We're urgently seeking motivated Customer Support Trainees in Jacksonville, FL to deliver exceptional experiences for our growing client base. This is your chance to develop industry-leading skills in a supportive environment with clear growth pathways to senior roles. No prior experience required – we provide comprehensive training!
As a trainee, you'll work directly with Fortune 500 clients across tech, healthcare, and finance sectors. Our modern Jacksonville office features collaborative spaces, mentorship programs, and performance-based bonuses. Apply today to start your journey in one of Florida's fastest-growing career fields!
Responsibilities
- Master product knowledge through our immersive training program
- Resolve customer inquiries via phone, email, and live chat
- Document cases accurately in CRM systems
- Collaborate with senior agents on complex escalations
- Meet monthly performance metrics for resolution times
- Contribute to knowledge base improvements
- Participate in team workshops and skill-building sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer proficiency with MS Office Suite
- Strong verbal communication skills in English
- Ability to multitask in fast-paced environments
- Customer-focused mindset with problem-solving aptitude
- Reliable internet access for remote training components
- Flexible availability for weekday/evenend shifts
- Positive attitude and eagerness to learn