Job Description
Join our award-winning customer support team as a Trainee! We provide all necessary equipment including premium headsets, dual monitors, and specialized software to ensure your success. This immersive 12-week program combines hands-on training with real-world experience, preparing you for a long-term career in technical support.
At Coastal Tech Solutions, we invest in our people. You'll receive:
- Free professional equipment (headset, ergonomic chair, dual monitors)
- Comprehensive paid training in our state-of-the-art facility
- Mentorship from senior support specialists
- Career advancement opportunities to technical specialist or team lead
- Competitive benefits package including health insurance and 401K
Responsibilities
- Respond to customer inquiries via phone, email, and chat using provided equipment
- Utilize CRM software and diagnostic tools to resolve technical issues
- Document all interactions and maintain accurate case records
- Participate in daily team huddles and training sessions
- Meet performance metrics including response time and resolution rates
- Collaborate with engineering teams to escalate complex issues
- Contribute to knowledge base documentation and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills
- Basic computer proficiency with willingness to learn new software
- Strong problem-solving and critical thinking abilities
- Positive attitude and customer-focused mindset
- Ability to work flexible hours including some weekends
- No prior experience required – we provide comprehensive training
- Must have reliable transportation to our Virginia Beach facility