Job Description
Join our award-winning customer experience team as a Full-Time Call Center Agent in Richmond, VA! We're seeking passionate communicators to deliver exceptional service while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and a supportive culture focused on growth and recognition. No weekends or holidays required!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM tools
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset
- US work authorization required