Job Description
Join our award-winning customer support team as a Part-Time Call Center Agent in sunny San Jose! We're seeking energetic professionals to deliver exceptional service while enjoying flexible scheduling and a collaborative work environment. Perfect for students, career changers, or those seeking work-life balance. Enjoy competitive pay, comprehensive training, and opportunities for advancement.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency using CRM tools
- Document interactions accurately in Salesforce and internal systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts (evenings/weekends)
- Type 35+ WPM with 98% accuracy
- Valid CA driver's license (for occasional off-site events)