Job Description
Join Nexus Communications Group's award-winning customer experience team in the heart of San Francisco! We're seeking passionate Full-Time Call Center Agents to deliver exceptional service to Fortune 500 clients. Our modern downtown office features collaborative workspaces, wellness programs, and clear advancement paths. Enjoy competitive compensation, comprehensive benefits including medical/dental/vision, 401(k) matching, and paid time off. If you thrive in fast-paced environments and excel at turning challenges into opportunities, this is your moment to shine!
Responsibilities
- Handle 50-70 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using Salesforce and Zendesk platforms
- Document interactions accurately in CRM systems while maintaining SLAs
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities based on customer needs analysis
- Participate in weekly coaching sessions and performance reviews
- Maintain 95%+ customer satisfaction score metrics
Qualifications
- 1+ years customer service or call center experience
- Minimum 45 WPM typing speed with 98% accuracy
- Proficiency in CRM software (Salesforce preferred)
- Exceptional active listening and conflict resolution skills
- Ability to multitask in high-pressure environments
- High school diploma or equivalent (college degree preferred)
- Flexibility to work weekends and holidays during peak seasons