Job Description
Start your career tomorrow as a Call Center Agent with ConnectFirst Solutions! We're hiring immediately for our Jersey City location to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive training, and a supportive team environment. If you're a people person with a drive to succeed, apply today and join our award-winning customer service team!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and technical issues efficiently
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Adhere to company policies and regulatory compliance
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving and conflict resolution abilities
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Type 35+ WPM with high accuracy
- Must pass background check and drug screening