Job Description
Join Tulsa Connect Solutions as a Flexible Hours Call Center Agent and transform your work-life balance! We're seeking dynamic individuals to deliver exceptional customer experiences with adaptable scheduling that fits your lifestyle. Our state-of-the-art facility in downtown Tulsa offers a supportive environment where your communication skills shine. Enjoy competitive pay, comprehensive training, and opportunities for career advancement—all while maintaining control over your schedule.
What We Offer:
- Premium pay rates + performance bonuses
- 100% paid training and certification
- Health benefits for part-time employees (20+ hrs/week)
- On-site fitness center and relaxation lounge
- Employee referral program with cash rewards
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to resolve complex issues
- Participate in ongoing coaching and development sessions
- Adhere to all compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficient in typing (40+ WPM) and CRM software
- Strong problem-solving abilities
- Flexibility to work evenings/weekends (self-scheduled)
- Ability to multitask in fast-paced environments
- Positive attitude with resilience under pressure