Job Description
Join our award-winning support team as a Customer Support Trainee in Cincinnati! We're seeking motivated individuals to build foundational skills in client relationship management, technical troubleshooting, and communication excellence. This part-time role offers paid training, flexible scheduling, and clear pathways to full-time advancement within 6-12 months. Enjoy a modern downtown workspace, comprehensive benefits package (including tuition reimbursement), and collaborative culture focused on innovation and growth.
Why Apply?
• Industry-leading onboarding program
• Mentorship from senior support specialists
• Opportunities for cross-departmental exposure
• Quarterly performance bonuses
• Employee wellness stipends
Responsibilities
- Master company products/services through structured training modules
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in CRM systems while maintaining data quality standards
- Collaborate with technical teams to resolve complex escalations
- Identify process improvement opportunities during support interactions
- Participate in weekly skill-building workshops and certification programs
- Adhere to SLA metrics and customer satisfaction benchmarks
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or technical support experience
- Proficiency with Microsoft Office Suite and helpdesk software
- Strong problem-solving abilities and active listening skills
- Availability for 20-25 hours/week including weekend shifts
- Clear communication in English (bilingual Spanish a plus)
- Ability to pass background check and drug screening
- Self-driven with commitment to continuous learning