Job Description
Join our award-winning customer service team in Richmond, VA! We're seeking motivated Call Center Agents to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment with immediate start opportunities. Perfect for career-driven professionals seeking growth in a dynamic setting.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in customer databases
- Collaborate with team members to optimize service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Flexible availability including evenings/weekends