Job Description
Join Kansas City's premier call center team where we invest in your success! ConnectKC Solutions provides all equipment including noise-canceling headsets, ergonomic workstations, and dual-monitor setups. Enjoy competitive pay, comprehensive benefits, and a supportive remote-friendly environment. No hidden costs – we handle everything from hardware to software licensing so you can focus on delivering exceptional customer experiences.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Maintain accurate call documentation in CRM systems
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Collaborate with support teams for complex issue escalation
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet connection (provided equipment compatible)
- Flexibility to work evenings/weekends as needed