Job Description
Join our award-winning customer support team in Charlotte, NC! We're seeking passionate individuals to kickstart their careers in customer service through our comprehensive training program. As a Customer Support Trainee, you'll receive hands-on mentorship, develop industry-leading skills, and contribute to our mission of delivering exceptional experiences to clients worldwide. Enjoy competitive benefits, growth opportunities, and a vibrant work culture in the heart of Uptown Charlotte.
Responsibilities
- Master product knowledge and support protocols through immersive training
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions accurately in CRM systems
- Collaborate with senior agents to escalate complex issues
- Meet performance metrics including response time and resolution rate
- Contribute to continuous improvement of support workflows
- Participate in weekly skill development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office Suite
- Customer service mindset with empathy and patience
- Ability to work flexible hours including weekends
- Basic technical troubleshooting aptitude
- Valid North Carolina driver's license (if applicable to role)