Job Description
Join our award-winning support team as a Customer Support Trainee and kickstart your career in tech! We're seeking passionate individuals who thrive in dynamic environments to provide exceptional service to our global clientele. This hands-on training program combines mentorship, practical experience, and growth opportunities to transform you into a customer service expert. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values your development.
Responsibilities
- Master company products/services through structured training modules
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions using CRM systems with precision
- Collaborate with senior agents to resolve complex issues
- Identify process improvement opportunities for efficiency
- Meet key performance metrics (CSAT, response time)
- Participate in continuous learning workshops
Qualifications
- High school diploma or equivalent required
- Excellent written and verbal communication skills
- Basic proficiency with Microsoft Office Suite
- Strong problem-solving abilities and empathy
- Ability to work flexible hours including weekends
- Previous customer service experience preferred
- Must pass background check and drug screen
- Valid North Carolina driver's license a plus